Achievements and Contributions
Here is a small selection of short case studies of my work and its impact. Check back for future updates...
Transformation, Design & Consulting
A Business Capability Approach To Systems Reform
Client: A New Zealand Crown Entity that contributes to the wellbeing of New Zealanders, and contributes to our visible success on the world stage.
Situation: Needed to move on from disparate, historic approaches to data and technology, by creating an aligned, strategic roadmap for wholesale system reform.
Work done: Introduced Capability Modelling resulting in the SLT having an enduring, clearer way of understanding needs and planning action across various parts of the organisation. Led the development of their strategic systems improvement roadmap and budgeting.
Outcomes: This gave them back control of a highly diverse application environment, with prioritised action items, and a high level roadmap with costings so they could successfully create a new Head-of role to immediately own and add value to their strategic systems reform.
Making Healthcare More Patient Centric for 20% of NZ
Client: A leading healthcare provider in NZ, delivering a number of healthcare services both directly and indirectly to around 850,000 people.
Situation: They needed to baseline and then reinvent their processes, and especially digital capabilities, to refocus the organisation from contract-first to patient-first.
Work done: Led the current state documentation, and future state analysis, design and CXJM (Customer Experience Journey Mapping) work. Engaged stakeholders from CFO and ELT, through GMs and Practice Leads right to patients in surgeries and clinics to get a true voice of the customer, having introduced JTBD (Jobs To Be Done theory) as an enduring approach
Outcomes: Patient and practitioner requirements were captured in a detailed and accessible way, allowing the client to focus tightly on planning initiatives that have a real impact on care and perception. Additionally, JTBD is now used regularly across the organisation to keep patient needs at the heart of business decisions and change.
Global Vehicle Manufacturer Reinvents Secure Collaboration
Client: A global motorcycle and accessory designer and manufacturer, with around 2000 staff and a turnover equivalent to $1bn.
Situation: Design documents had to be both protected as high value assets, and shared across departments to enable cross-functional teams. The existing access management model made this challenging and was frequently ‘worked around’. They wanted to increase both security and ease of use.
Work done: Led and owned the work to scope the business challenges, engage senior stakeholders in business units and ICT, analyse requirements, and design the information security and access model and management processes.
Outcomes: They used the access model and process designs to implement a new Microsoft Active Directory group structure, group policies and management processes to implement the model, on-board new project team members quickly and securely, supporting faster and more secure collaboration on new motorcycle models. Further work was also done with their CTO on initial designs for their ICT Target Operating Model.
Leadership
As well as consultancy and design work (which usually means taking on a leadership role), I have held a number of formal management positions. Here are two to give you a flavour.
Heading Up Innovation and Practice Leadership
I held a variety of SLT roles at a specialist BA consultancy, with a common thread of innovation and impact. I was also a direct people leader the Wellington Practice, with 12-14 professionals in my team (many of whom are neurodiverse). Based on our staff satisfaction surveys, I had several top scores across the organisation for my performance as a leader. We saw a measurable increase in mana, esteem and value of several team members through higher utilisation and day rates as a result of my mentoring and career development approach, and their hard work. I also implemented a formal Evolution culture, with supporting systems and processes, to harness creative ideas and thinking, in a measurable, benefits driven way.
Managing Field and Helpdesk Engineers In IT Service & Solution Provision
I was Technical Services Manager at a multi award-winning, serial Deloitte Fast 50 IT provider – growing, managing and leading two teams from 15 up to 40 people, to provide design & implementation consultancy, and support desk services across a broad customer base.